Privacy Policy

Last updated: 27 September 2026

This is a practical website privacy template and should be reviewed against your actual systems, suppliers, retention periods and ICO registration before launch.

Who we are

MTM Group Ltd operates this website at mtm-group.co.uk. Our current contact location is 64 Telford Road, Cumbernauld, Glasgow, UK. You can contact us at mail@mtm-group.co.uk.

Information we collect

We may collect information you provide through enquiry forms, customer portal access, appointment requests and direct contact. This can include your name, contact details, site details, customer reference, requested service, appointment information and message content.

Why we use it

We use personal information to respond to enquiries, arrange and manage appointments, deliver requested services, keep project records, meet legal or contractual obligations, improve our service and protect our systems from misuse.

Lawful bases

Depending on the context, our lawful basis may be performance of a contract, steps requested before entering a contract, legitimate interests, legal obligations or consent where consent is specifically requested.

Customer portal

The customer portal uses an MTM-issued reference to locate a customer record. Keep this reference private. We use an essential session cookie after successful access so the portal can keep you signed in while you use it.

Sharing

We may share information with service providers that support hosting, email, job management, IT, professional advice or project delivery where necessary and subject to appropriate controls. We do not sell personal data.

Retention

We keep information only for as long as needed for the purpose it was collected, including applicable contractual, warranty, insurance, tax and legal record-keeping requirements. Set and document your actual retention periods before launch.

Your rights

UK data-protection law may give you rights to access, correct, erase or restrict use of your personal information, object to certain processing and make a complaint to the Information Commissioner’s Office. Some rights depend on the circumstances and lawful basis.

Security

We use reasonable technical and organisational measures. Portal references should be long, unique and difficult to guess, and administrators should use strong passwords. Keep the portal secret key and database credentials private.

Cookies

This package uses only essential session cookies for the secure customer and administration areas. If you add analytics, advertising or non-essential tracking later, update this policy and implement any consent controls that apply.

Contact

Privacy questions can be sent to mail@mtm-group.co.uk. Add your ICO registration number here if applicable.